BandTrax FAQ

What if I received a wrong MIDIfile?

What if I get a defective file?

Can I get a downloadable printed catalogue?

I need a copy of my invoice.

If I get really stuck or I am unsure of something, can I ring and ask for help?

 

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What if I received a wrong MIDIfile?

If you received a file you did not order, please accept our apologies. O.K., we all make mistakes but if it's our mistake, you win. Keep it. Use it if you want. All you need to do is immediately tell us about the incorrect file, the date you received it together with the accompanying invoice number and we will process a FREE replacement of the correct file. If you have lost your invoice, please provide the following information. Your full name, address, email, and the catalogue number you originally requested. The more information you give us, the more this will help us, which will result in quicker processing of your replacement. Please note tha the on-line ordering system can ONLY provide the file(s) that YOU selected. We can't change your selection during you placing an order.

 

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What if I get a defective file?

BandTrax professionally programme MIDI files for use in live entertainment, therefore all customers are guaranteed a quality product.
Unfortunately, now and then a problem may occur during delivery. If this happens, all you need do is simply advise us of the defective item, explaining the problem and the invoice number relating to the order. We will handle the replacement as soon as possible. If you have lost or can't locate your invoice, please provide the following information. Your full name, address, email, phone number, and approximate order date. The more information that you provide, will help us identify your order, resulting in a quicker process of your replacement.

 

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Can I get a downloadable printed catalogue?

Yes. Complete listings are available online at our web pages www.bandtrax.com.au/filelist.htm

 

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I need a copy of my invoice.

Please contact bandtrax@bandtrax.com.au with your invoice number or name and address and date of purchase.

 

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If I get really stuck or I am unsure of something, can I ring and ask for help?

Yes. Please be at your computer or MIDIfile device, with it turned on when you call.
We do request that problems with your computer set-up or software installations be directed to the installer or software supplier. We will help you where we can, but with the ever increasing quantities of Multi-Media software and hardware being installed, it is often not possible to "back-step" through the maze to find the gremlins. Questions like "Why did the CD I just burn NOT work in my DVD?" are nothing to do with us. (We do know, but ask the CD and DVD manufacturer.)

 

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